How we handle your personal data
Last updated: September 2026
This Privacy Policy explains how 4Drive Serbia collects, uses, and protects your personal information when you visit our website or make a booking. We respect your privacy and are committed to handling your data responsibly.
4Drive Serbia operates the website 4driveserbia.com, providing vehicle booking services in Serbia. Our registered address is Vracar, Belgrade, Serbia. For privacy-related enquiries, contact us at [email protected].
When you book a vehicle through our platform, your booking data is processed by our booking system and shared with the local company that provides the vehicle and issues the rental agreement.
We collect information you provide directly through our website forms. This includes contact forms, review submissions, and booking enquiries. The data typically includes your name, email address, and the content of your message or request.
Our web server automatically collects technical data when you visit the site. This includes your IP address, browser type, device information, referring page, pages visited, and timestamps. These logs help us maintain site security and troubleshoot technical issues.
We do not collect payment card details directly. Payment processing for booking advances is handled by third-party payment processors integrated into our booking system.
When you complete a booking, you provide personal information required to process your reservation. This includes your full name, email address, phone number, driving licence details, flight information if applicable, and preferred pick-up location and time.
This booking data is processed by our booking system and transmitted to the local company that will provide the vehicle and prepare the rental agreement. The company requires this information to verify your identity, prepare the contract, and arrange vehicle handover at the agreed time and location.
The rental agreement is signed directly with the local provider when you collect the vehicle. The provider becomes the data controller for the contract and any incident reports or damage documentation completed during the rental period.
Our website uses cookies to maintain session state, remember your preferences, and analyse site traffic. Essential cookies are necessary for the booking system to function. Analytics cookies help us understand how visitors use the site and which pages perform well.
We use web analytics tools to track aggregate visitor behaviour. This includes page views, session duration, traffic sources, and conversion rates. Analytics data is anonymised and used solely to improve website performance and user experience.
You can control cookie preferences through your browser settings. Blocking essential cookies may prevent the booking system from working correctly.
We use your contact information to respond to enquiries, confirm bookings, and send vouchers with vehicle handover details. Email addresses provided during booking receive confirmation messages and any updates related to your reservation.
Technical logs and analytics data help us diagnose problems, prevent fraud, and improve site navigation. We analyse traffic patterns to optimise page load times and identify popular destinations or vehicle types.
We do not use your data for automated decision-making or profiling. We do not send marketing emails unless you explicitly opt in to receive updates.
Your booking information is shared with the local company that provides the vehicle you have reserved. This sharing is necessary to fulfil your booking and prepare the rental agreement.
Payment data is processed by our payment service provider, which handles card transactions securely according to payment industry standards. We do not store complete card numbers on our servers.
We may disclose data if required by law, court order, or government authority. We will notify you of such requests unless legally prohibited from doing so.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We retain booking records for seven years from the reservation date to comply with accounting and legal obligations. Contact form submissions and general enquiries are kept for two years unless you request earlier deletion.
Technical server logs are retained for 90 days. Analytics data is stored in aggregated, anonymised form indefinitely to track long-term trends.
Completed bookings and related correspondence may be archived for record-keeping purposes. Archived data is stored securely and accessed only when necessary for customer support or dispute resolution.
You have the right to request access to the personal data we hold about you. You may also request correction of inaccurate information or deletion of data when no longer required for its original purpose.
You can object to processing based on legitimate interests or request restriction of processing in certain circumstances. You have the right to data portability for information you have provided under contract or consent.
To exercise these rights, contact us at [email protected]. We will respond within 30 days. If you are unsatisfied with our response, you have the right to lodge a complaint with the relevant data protection authority.
Note that some data must be retained for legal or contractual reasons. Deleting essential booking information may prevent us from providing support or resolving disputes related to your reservation.
For questions about this Privacy Policy or to exercise your data protection rights, email us at [email protected]. Our office hours are Monday to Sunday, 8:00 AM - 8:00 PM (GMT+1).
We review and update this policy periodically to reflect changes in our practices or legal requirements. Significant updates will be posted on this page with a revised date.