Transparent payment process for your booking
When you book a vehicle through 4Drive Serbia, you pay a booking advance online by card. This secures your reservation. Cash payments are not accepted online. The advance amount is shown during the booking process and confirmed in your voucher. The remaining balance is due when you collect the vehicle at the rental office or delivery point.
Your voucher specifies the exact balance amount and which payment methods are accepted for that particular vehicle. The rental company issues the hire agreement at pickup, and you complete the payment according to the terms stated in your booking confirmation. Each vehicle listing shows the payment structure before you reserve.
We accept the following payment cards for the online booking advance:
The balance payment method depends on the specific vehicle you have booked. Some vehicles allow payment by debit card or cash, while others require a credit card. This information is clearly stated during the booking process and appears in your voucher. All balance payments are made in Serbian Dinar (RSD) directly to the rental company.
If the vehicle accepts debit card or cash for the balance, you can choose either option at the rental desk. If a credit card is required, this will be specified in your booking details. Check your voucher before pickup to confirm which payment methods apply to your reservation. Currency exchange is available at Belgrade Nikola Tesla Airport (BEG) and in major cities.
The rental company processes the balance payment when you sign the hire agreement. Keep your voucher and identification ready. If you have questions about accepted payment methods for a specific vehicle, contact us at [email protected] before your pickup date.
Certain vehicles in our fleet are marked as "no deposit" and do not require a credit card. This marking means the rental company does not block funds on your card as a security deposit. The excess (franchise) amount still applies to the insurance coverage - these are independent parameters. The no-deposit option does not change the insurance terms or excess liability.
Whether a vehicle requires a deposit or credit card depends on that specific vehicle, not on the vehicle class. A compact car might require a deposit while an SUV might not. Check each listing carefully. If you do not have a credit card and the vehicle you want requires one, consider asking your bank to increase the limit on your debit card to cover any potential security hold.
Vehicles marked as accepting debit cards or cash for payment are suitable for travellers without credit cards. Filter your search results or review individual vehicle terms to find options that match your available payment methods.
If your chosen vehicle requires a security deposit, the rental company will block this amount on your card at pickup. The deposit serves as a hold against potential damage or traffic fines. The specific deposit amount and refund timeline are stated in your booking details and voucher before you confirm your reservation.
Refund processing times vary by rental company and typically range from a few days to several weeks after vehicle return. The exact timeline is shown in your voucher. The rental company decides when to release the hold based on their inspection of the returned vehicle and confirmation that no extra charges have been issued. We do not control deposit refunds - contact the rental company directly using the details in your voucher if you have concerns.
Ensure you return the vehicle on time, in the same condition, and with the agreed fuel level to avoid delays in deposit release. Document the vehicle condition with photos at pickup and return.
Many bookings include free cancellation up to a specified time before pickup. The cancellation terms are shown during the booking process and confirmed in your voucher. If you cancel within the free cancellation period, the booking advance is refunded to the card you used for payment. Refunds typically process within 5-10 business days, depending on your card issuer.
If you cancel after the free cancellation deadline, the advance may be non-refundable, or cancellation fees may apply. Review your specific booking terms in your voucher or contact us at [email protected] if you need to modify or cancel your reservation. Refund eligibility and amounts depend on the cancellation policy attached to your booking.
All online payments at 4Drive Serbia are processed through a secure payment gateway. Your card details are encrypted and transmitted directly to the payment processor - we do not store your full card number or security code on our servers. The payment form uses industry-standard SSL encryption to protect your financial information during transmission.
You will see a padlock icon in your browser address bar when entering payment details, confirming the connection is secure. We comply with payment card industry standards to safeguard your data. If you notice any suspicious activity on your card after making a booking, contact your card issuer immediately. For questions about payment security, email us at [email protected].
No, cash payments are not accepted online. The booking advance must be paid by card (Visa, Mastercard, or Maestro) through our secure payment form. The balance at pickup may be paid in cash if your specific vehicle listing allows it, as stated in your voucher.
Many vehicles in our fleet accept debit cards or cash for the balance payment and do not require a deposit. Look for vehicles marked as "no deposit" or check the payment terms in each listing. If a vehicle requires a credit card and you only have a debit card, ask your bank to increase your card limit to cover any potential security hold.
Deposit refunds are processed by the rental company, not by 4Drive Serbia. The timeline is specified in your voucher and typically ranges from a few days to several weeks after you return the vehicle. Contact the rental company directly using the details in your voucher for updates on your specific refund.
Each vehicle listing shows the accepted payment methods for the balance at pickup. This information is also included in your booking confirmation and voucher. If you have questions about payment options for a specific vehicle before booking, contact us at [email protected].
Yes, all payments are processed through a secure encrypted gateway. We do not store your full card number or security code. The payment form uses SSL encryption, and you will see a padlock icon in your browser confirming the secure connection. We comply with payment card industry security standards.
For additional questions about payment methods or billing, visit our FAQ page, review our terms and conditions, or contact us at [email protected]. Our office in Vracar, Belgrade is open Mon-Sun: 8:00 AM - 8:00 PM (GMT+1).